We aim to respond to all messages within 24 hours (Monday–Friday). During busy periods, replies may take a little longer, but we always get back to every enquiry.

Not at all — we’re happy to help both trade professionals and DIY customers. Whether it’s product advice, order help, or bulk enquiries, just drop us a message.

At the moment, we handle all enquiries by email and contact form to make sure each request goes to the right department quickly. If your issue is urgent, mark it as “Priority” in your message and we’ll respond as soon as possible.