Privacy Policy

Effective Date: [Insert Date] 
Last Updated: [Insert Date] 

[Your Company Name] (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website [insert website URL] (the “Website”). 

1. Information We Collect 

We may collect and process the following information about you: 

• Personal details: name, email address, phone number, billing/delivery address. 
• Transaction details: products purchased, payment information (processed securely by third-party providers, we do not store card details). 
• Website usage data: IP address, browser type, pages visited (via cookies and analytics tools). 
• Account details: if you create a trade or customer account with us. 

2. How We Use Your Information 

We use the information we collect to: 

• Process and deliver your orders. 
• Communicate with you about your account, order, or enquiries. 
• Provide customer support. 
• Improve our website, services, and product range. 
• Send marketing emails (if you have opted in, and you may unsubscribe at any time). 
• Comply with legal and regulatory obligations. 

3. Legal Basis for Processing 

We process your personal data under the following bases: 

• Contract: to fulfil orders you place with us. 
• Consent: where you have opted in to marketing communications. 
• Legitimate Interests: to improve our services and prevent fraud. 
• Legal Obligations: to comply with UK law (e.g. tax and accounting requirements). 

4. Sharing Your Information 

We may share your information with: 

• Payment processors (e.g. PayPal, Stripe, credit card providers). 
• Delivery companies (e.g. couriers and shipping providers). 
• IT service providers (e.g. website hosting, email services, analytics). 
• Regulatory authorities if required by law. 

We will never sell your personal data to third parties. 

5. Cookies 

Our Website uses cookies and similar technologies to improve functionality and analyse traffic. You can control cookies through your browser settings. For more details, please see our [Cookie Policy]. 

6. Data Retention 

We will keep your personal data only as long as necessary for the purposes described in this policy. Typically: 

• Customer account/order data: up to 6 years (for accounting/tax purposes). 
• Marketing data: until you unsubscribe or request deletion. 

7. Your Rights 

Under UK GDPR, you have the right to: 

• Access the personal data we hold about you. 
• Request correction of inaccurate information. 
• Request deletion of your personal data. 
• Restrict or object to our processing of your data. 
• Request transfer of your data to another service provider. 
• Withdraw consent to marketing at any time. 

To exercise your rights, please contact us at: [Insert contact email address]. 

8. Security 

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. 

9. International Transfers 

Your data is stored in the UK and/or the European Economic Area (EEA). Where service providers process data outside these areas, we ensure adequate safeguards are in place (e.g. UK-approved standard contractual clauses). 

10. Contact Us 

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: 

📧 Email: [Insert company email] 

📍 Address: [Insert business address] 

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk. 

Cookie Policy 

Effective Date: [Insert Date] 

Last Updated: [Insert Date] 

This Cookie Policy explains what cookies are, how we use them on [Your Website URL], and how you can manage your cookie preferences. 

1. What Are Cookies? 

Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help websites remember your actions and preferences, making your browsing experience more efficient. 

2. Types of Cookies We Use 

We use the following types of cookies on our Website: 

• Strictly Necessary Cookies 
• Essential for the website to function (e.g. shopping cart, checkout, secure login). 
• These cannot be disabled. 
• Performance & Analytics Cookies 
• Collect information about how visitors use the site (e.g. pages visited, time spent). 
• We use tools such as Google Analytics to help us improve performance. 
• Functionality Cookies 
• Remember your preferences (e.g. saved basket, region, language). 
• Provide a more personalised experience. 
• Advertising & Targeting Cookies (if applicable) 
• Used to deliver ads relevant to you (e.g. Google Ads remarketing, Facebook Pixel). 
• These track browsing habits across different websites. 

3. Third-Party Cookies 

Some cookies are set by third parties (such as Google, Facebook, or payment providers). These are outside of our direct control and are subject to the privacy policies of those providers. 

4. How Long Do Cookies Last? 

• Session cookies: Deleted when you close your browser. 
• Persistent cookies: Stay on your device for a set period or until deleted. 

5. Managing Cookies 

When you first visit our Website, you will be asked to accept or manage cookies via our cookie banner. 

You can also: 

• Adjust your preferences in the cookie settings pop-up. 
• Block or delete cookies in your browser settings. 

Note: Disabling cookies may affect your ability to use certain features (such as checkout). 

6. Updates to This Policy 

We may update this Cookie Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. 

7. Contact Us 

If you have any questions about our use of cookies, please contact us at: 

📧 Email: [Insert company email] 

📍 Address: [Insert company address]